I called the shop and told them I have a transmission problem, (it wasn’t shifting to a second gear) and told them that Mercedes dealer is asking for $5000 to fix it and the guy (owner) told me “oh it is not gonna be even close to $5000 if we fix it” I said okay then lets do it. He said he is gonna send a tow truck free of charge( for which I had to pay $145), towed my car. I gotta call the next day they said “oh you need a new transmission and a new drive shaft and total cost is gonna be $5200. I said the drive shaft wasn’t broken i drove my car onto the tow truck. They said it was bent and when they pulled the transmission they broke it which has to be their problem. I said no i wouldn’t fix the car for $5200 and asked them to tow me back, he said it is gonna be $800 for the labor( basically for braking by drive shaft and killing my batter). Sounded like a complete SCAM! I had no choice but take the car and pay $800, then his F..ing son didn’t want to put my transmission back we had a big argument over it and then they put it back 3 days later. I towed the car back paying from my own pocket , when I got home I realized they killed my battery. I added the receipt as a proof of my words. Stay away from these SCAMMERS.
At Dr. Nick’s Transmissions, we strive to do our very best to always exceed our customers’ expectations. Our records indicate that you were quoted between $5000-$6000 to repair your transmission at the dealership. Our quote was $4400 to repair the transmission-at least $600 less than your quote. The extra charge to bring our quote to $5000 was for a broken driveshaft that you said was just replaced elsewhere. You then decided that you didn't want to repair the transmission and that you were going to junk the car. At this point you paid us for the inspection of the transmission-which you authorized- and the tow in. Towing is free if we do the repairs, as I told you when we first spoke. We don't normally install a broken transmission in a car that is headed for the junkyard, but we did for you. We are truly sorry that your experience did not meet your expectations. We will strive to do better.
- Dr. Nick's Transmission - Milford